THE AGREEMENT WAS LAST MODIFIED ON JULY 29 2016.
THESE TERMS OF ENGAGEMENT DESCRIBES THE CONDITIONS AND TERMS ON WHICH YOU ARE ALLOWED TO USE OUR WEBSITE AND OUR SERVICES. THE LEGAL AGREEMENTS WRITTEN BELOW ARE LEGALLY BINDING.
You agree that:
1. The continued user of our writing services constitutes an agreement to all the terms and conditions of engagement.
2. You are of legal age and capacity to enter into this agreement
3. You agree to our refund and cancellation policies.
4. That you will use our custom writing and research services as dictated in our terms and conditions of service.
5. That we value your privacy and agree not to disclose any private information, unless required by law
Definition of Terms:
1. "Account" refers to the digital account that you open when you register in order to access our services.
2. "Buyer" refers to persons who come to the website to investigate and purchase the services and product on sale at the website.
3. "Writer” or "freelancer” refers to the person, who has agreed to work with the Company on a freelance basis to provide research and writing services under the Company's terms
4. "Services" refers to a fixed price offer that is solely promoted by any of our writers for purchase by the buyers.
5. "Order” means the projects submitted by the buyers to our writers.
6. "Dispute Resolution Process" refers to the process that should be followed by both the Buyers and Sellers to solve a dispute in regards to an order or service.
7. "CopyPeer", "Website”, "we", "our", or "us" refers to the CopyPeer.com website.
8. "Reserve" means a prepayment made by the Buyer for the provision of Seller Services under a User Contract and which will be released in accordance with the section "Milestone Payments" below.
9. "Seller" means a User that offers and provides services or identifies as a Seller through the Website.
10. "Seller Services" means all services provided by Sellers.
11. "User", "you" or "your" means an individual who visits or uses the website
12. "User Contract" refers to :
a) This User Agreement, which is also known as the terms of engagement, terms and conditions, or terms.
b) Refund policy
c) Privacy policies
d) All other codes of conduct while using the website.
13. ‘Order Status’ defines order progress of your order on a particular stage, such as Bidding, Writer picked, Assigned, Editing, Delivered, Finished, or Cancelled.
14. "Revision” refers to the process of asking for amendments (revisions) to the initial draft as well as the edited version of the original Product.
15. "Support Team or Support” refers to the various departments that offer support to our clients.
16. "Quality Assurance Department” or "QAD” refers to part of the support department that evaluates the quality of Product and service provided.
17. "Chat” or "chat System’ refers to the module that ensures communication between the Customer and Writers.
18. "Verification Process” is an identity verification procedure used to confirm our users’ identity to prevent fraud.
PURPOSE OF THE SITE AND OUR SERVICES
Our company, CopyPeer.com is in the business of providing custom writing services.
We guarantee that these products will be original and contain relevant references to the source of the information in conformity with the available rules for referencing and citing research work.
However, our company will not be responsible for any liability resulting from unauthorized copying and use of our products or submitting them as your own.
PROPRIETARY RIGHTS, PLAGIARISM, & TERMS FOR PERSONAL USE
1. We guarantee that the services that we provide will be original and fully referenced according to the referencing system that the buyer choses while placing the order.
2. Contents made in this website are "works for hire" This means that the right will fall to the client once the order is completed and paid for in full. .
3. You many not copy or redistribute the copies of the work without having first paid the full price for its use.
4. You absolve the company of any liability resulting from the unauthorized use of our products and services in violation of the above terms and conditions.
All the information you provide to us during the registration process will be used solely for identification and verification of your identity. Our company will not share, sell, or otherwise distribute this information with any party.
Further, all private information is visible only to you and the support team. Our writers will only identify you with the username that you chose while making your account.
Your username must not be your name or email address or any other name that can identify you.
YOUR CONSENT TO RECEIVE OUR COMMUNICATIONS AND YOUR RIGHT TO WITHDRAW CONSENT
When you register on our website, you agree to receive emails regarding the services you purchase. You have a right to remove this consent by turning off email notifications from your profile page.
1. Non Refundable Services
Our services are non-refundable. Therefore, we offer no guarantees, implied or express, that completed orders are refundable. Any discrepancy between the products you receive and your instructions should be corrected by submitting a request for revision.
However, the company can make a refund for any product or service in part of in full when it sees fit. However, these refunds are subject to our refund terms and conditions.
This policy only applies for completed work. Funds that you deposit in your account and have not been reserved for a particular order are refundable at your request.
The company may suspend or close Client’s Account and revoke Client’s access to the Site for failing to to pay the Fees charged for the service by either cancelling Client’s credit or debit card, initiating an improper chargeback, or using any other methods meant to deny fair compensation to our writers.
Any refund requests should be made using the dispute button that is shown on the order page.
3. No Return Of Funds
The client agrees that no refunds can be made when they use the "release” or "finish order" button to pay the writer for a particular order. The client must make sure that they have read the work and do not need any revisions.
Extra editing charges will apply whenever the client needs more work done on an order after releasing the payment.
4. Payment Methods
All payments are processed securely through a third party payment gateway. Additional charges and currency conversation charges may accrue from the use of the third parties. Currently, we accept payments through:
b) Bank transfer
5. Circumvention Of Our Rights To Compensation
When using our services, you must acknowledge that the company receives compensation for making the Site available to you when you pay a freelancer through the Site. Therefore, you should only make order requests ad payments through the website.
6. Milestone Payments
We do not rely on a third party escrow service. However, we provide a service that allows us to control the flow of funds from buyers to freelancers through our own escrow system.
Whenever a buyer makes any purchase, the money is reserved and locked from the Buyer's Account and cannot be claimed by the Seller until:
a. The Buyer acknowledges that the writer has completed the services fully and satisfactory by releasing the releases escrowed funds to the writer;
b. the writer and the buyer agree that the funds can be refunded to the buyer;
c. in case of a dispute, Dispute is resolved in the Seller's favor by the quality assurance department;
d. the Buyer instructs us to pay a writer for services performed by the Seller in respect of a project or contest; or
e. The escrow payment remains unpaid for 14 days from the date when the writer delivers the work
If a Buyer does not approve of the writer’s work product, s/he may request for unlimited revisions. The parties may also elect to resolve the issue under the Dispute Resolution Process.
7. Dispute Resolution
You agree to abide by the Dispute Resolution Policy to solve any disputes in the quality of the work you receive through our website. The dispute process can be started by hitting the dispute button that is available on the order page.
The following are the terms for dispute and refund:
a) You cannot ask for a refund of the funds you deposit in our system after 60 days of that deposit. The balance will remain in your account to use to purchase our services but it cannot be transfered back to your bank.
b) The Company has a zero tolerance policy for plagiarism. We guarantee to deliver original work in a timely manner. Lateness and plagiarism by the writer are justifiable bases for refund. However, we do not guarantee that editing, proofreading, formatting services will be plagiarism free. The Company shall not refund for editing services if a paper is found out to be plagiarized unless the buyer specifically tells the writer to rewrite the paper to remove plagiarized areas of the work
c) We do not offer refunds based on the claim that "I do not need the article anymore.” If you need to cancel an Order, you must do it before the completion of the Order; otherwise, we will pay the writer in proportion to the amount of work completed. This may be up to 100% of the fee if the work is fully completed.
d) You must communicate all refunds and cancellations in writing tothe Support Team. If you are not satisfied with the Product or receive the Product after the specified deadline, you can request a partial or full refund. However, It is the sole discretion of the Company to approve or disapprove any request on an individual case to case basis.
e) The Customer must provide strong reasons, and examples to back up the claim for refund if they want to dispute an order due to bad quality of the Product. The quality assurance department reserves the right to reject or accept the refund request or ask for additional evidence to support the claim.
f) We assume that the client is satisfied with the paper if they do not request for a refud within seventy-two (72) hours after Order completion. Customer will not be eligible for any refunds after this time expires
g) All the rights for a paper return to the writer if the client receives a full refund. The writer then has a right to use the paper in any way that they wish, including posting it online. Further, the Customer is then not eligible to use the Product for whatever purpose.
h) We do not refund any discounts offered on the store.
i) Project promotion fees for features like FEATURED, NDA, and URGENT orders are non-refundable.
8. Revision policy
We offer free unlimited revisions as a courtesy service to ensure that the clients are 100% satisfied with the work that they receive. However, revision requests should be sent within 14 days of completion of an order 30 days for any dissertations
Additional charges apply if the client misses this deadline and the project is deemed complete.
The company has a right to reject the revision in case the client:
a) Changes in initial order details
b) Gives unreasonable reasons when they return of the assignment
c) Appears to be taking advantage of Writer or
d) Abuses our revision feature to get unpaid work
e) Submits a revision request that violates the original instructions
f) The request is made more than 14 days for essays and 30 days for dissertations
FEEDBACK, REPUTATION AND REVIEWS
You acknowledge that you transfer copyright of the feedback, reputation, and reviews you leave for other users through our website. You also acknowledge that we can use such reviews to promote our website and services.
Any feedback, reputation, and reviews that you publish on our website belong solely to us. You may not use, or deal with, such feedback, reputation and reviews in a way that may undermine the integrity of the Freelancer feedback system. We are entitled to suspend or terminate your Account at any time if we, in our sole and absolute discretion, are concerned by any feedback about you, or your feedback rating, where we believe our feedback system may be subverted.
NOTICE AND TAKE DOWN PROCEDURES FOR COPYRIGHT VIOLATION. If you believe any materials accessible on or from Site infringe your copyright, you may request removal of those materials (or access thereto) from this Site by contacting us. To speed up the process, please send us a discription of the infringing image, its url, and your name and address. You should also supply us with a digital copy of your proclamation (under the penalty of perjury) that you own the right to the item.
OUR SERVICES ARE PROVIDED IN AN "AS IS” BASIS. YOU THEREFORE AGREE NOT TO RELY ON OUR SERVICES, THE AVAILABILITY OF THE SITE, OR ANY INFORMATION AVAILABLE HERE. WE OFFER NO GUARANTEES THAT OF THE AVAILABILITY OF THE WEBSITE AND ITS SERVICES.
WE ALWAYS TRY TO DELIVER HIGH QUALITY WORK AND EDIT ALL PAPERS BEFORE YOU GET THEM. HOWEVER, WE ASK YOU TO ALWAYS REVIEW THE PRODUCTS THAT YOU RECEIVE TO MAKE SURE THAT THEY MEET YOUR REQUIREMENTS BEFORE YOU PAY THE WRITER.
LIMITATION OF LIABILITY
You agree not to hold the company liable for: